At Sreevi, we aim to provide high-quality grocery products and excellent customer service. Please read our Refund & Returns Policy carefully before placing your order.
If you receive an item that is:
Damaged
Faulty
Incorrect
Contaminated
Past its expiry date
please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Photographs of the item
Photographs of the packaging, where applicable
You can contact us at:
Email: sales@sreevi.co.uk
Telephone: 01375 802986
Once verified, we will offer either:
A replacement
Store credit
A full refund
We accept returns of unopened and unused non-perishable grocery products within 14 days of delivery.
Returned items must:
Remain sealed and unopened
Be in their original packaging
Be unused
Be in resalable condition
Customers are responsible for return postage costs unless the return is due to our error or a faulty product.
To request a return, please contact us at:
Email: sales@sreevi.co.uk
Telephone: 01375 802986
Due to hygiene and food safety regulations, we cannot accept returns or provide refunds for opened food products unless the item is faulty or unfit for consumption.
Refunds will only be made via the credit or debit card used for the original transaction.
Refunds will have postage and packing charges deducted. Where an order qualified for free postage and packing, we reserve the right to deduct our actual postage and packing costs from the refund amount.
Approved refunds will be processed to the original payment method within 5–10 working days after returned goods are received and inspected.
If delivery cannot be completed due to:
An incorrect address provided by the customer
Failed delivery attempts
Refusal of delivery
shipping charges may not be refundable and any return courier costs may be deducted from the refund amount.
For delivery-related issues, please contact us at:
Email: sales@sreevi.co.uk
Telephone: 01375 802986
This Refund & Returns Policy does not affect your legal rights under UK consumer law relating to faulty, damaged, unsafe, or incorrectly supplied dry grocery products.
If you have any questions regarding returns or refunds, please contact us:
Email: sales@sreevi.co.uk
Telephone: 01375 802986
